Shipping policy
Shipping Information
Thank you for shopping with Lumina Manor. We are committed to delivering your order safely and as quickly as possible.
Shipping Locations
We currently ship within the United Kingdom only. At this time, we do not offer international shipping.
Shipping Charges
We charge a flat-rate shipping fee on all orders, regardless of the number of items purchased. The shipping cost will be displayed at checkout before you complete your order.
Processing Time
- Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
- Once your order has been processed and dispatched, you will receive a confirmation email.
Delivery Time
After dispatch, estimated delivery is:
- 2–5 business days within the United Kingdom.
Please note that delivery times are estimates and may vary during busy periods, bank holidays, or due to circumstances beyond our control.
Order Tracking
If tracking is available for your chosen shipping service, you will receive tracking information by email once your order has been dispatched.
Delays
While we strive to ensure timely delivery, occasional delays may occur due to courier services, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate when placing your order. Lumina Manor cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or you believe it has been lost in transit, please contact courier as soon as possible. We will work with the courier to investigate the issue and help resolve it promptly.
Contact Us
If you have any questions about shipping or your order, please contact us on luminamanor@gmail.com. We aim to respond to all enquiries as quickly as possible.